SoftlyMade Trial & Warranty
Your 100-Night Sleep Experience
We believe in the transformative power of great sleep. That's why we offer an exceptional 100 nights to experience the luxurious comfort of our bamboo bed sheets. This isn't just a trial. It's your journey to discovering the best sleep of your life.
How Our 100-Night Promise Works:
Contact our support team at info@softlymade.com anytime within 100 nights of delivery to start your return. We'll guide you through the process and provide a return shipping label.
Shipping Cost:
- We cover all return shipping costs if the item is damanged or defective
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If you’re returning the item due to personal reasons (such as ordering the wrong size, change of mind, or no longer needing the product), and the item is not faulty or damaged, you will be responsible for the return shipping cost.
Return Guidelines:
- Sheets must be clean and in good condition
- Original packaging should be included when possible
- Valid proof of purchase required
- One trial period per customer per product type
- Trial begins from your delivery date
Our 5-Year Warranty
At SoftlyMade, we craft our bamboo sheets to last. Every purchase includes our comprehensive 5-year warranty—one of the longest in the bedding industry. We stand behind our craftsmanship because we believe quality sleep essentials should be an investment, not a recurring expense.
Our Warranty Commitment:
When manufacturing defects appear, we don't just offer repairs. We provide complete replacements. Your satisfaction and sleep quality matter more than our bottom line.
Warranty During Your Trial:
If you need a warranty replacement during your 100-night trial, we'll ship your new sheets immediately upon receiving the defective item. Accepting a warranty replacement completes your trial period, as we consider the replacement your final product.
Coverage You Can Count On
Who's Protected: Our warranty covers the original purchaser residing in Canada or the United States for the entire time you own your SoftlyMade sheets.
What We Need: Your original purchase receipt and photos of any defects help us process claims quickly. We keep this simple—no complicated forms or lengthy processes.
Manufacturing Defects Covered for 5 Years
We protect against quality issues that shouldn't happen with premium bamboo bedding:
Structural Integrity: Unexpected fabric breakdown, severe thinning, or material deterioration under normal use
Seam & Construction Failures: Stitching that comes apart, hemming that unravels, or construction defects affecting durability
Elastic Performance: Fitted sheet elastic that loses stretch or breaks prematurely with proper care
Color Fastness Issues: Unusual fading, bleeding, or color changes when following our care instructions
Weave & Texture Problems: Bamboo weave defects that create holes, snags, or fabric weakness
Finishing Defects: Problems with the bamboo processing that affect softness, breathability, or moisture-wicking properties
What's Not Covered
Personal Comfort Preferences: Decisions about softness, firmness, or overall feel
Expected Aging: Natural softening, minimal pilling, or gradual texture changes from years of use
Care-Related Issues: Damage from hot water washing, bleach use, high-heat drying, or incorrect care methods
External Damage: Stains, tears, burns, pet damage, or accidents unrelated to manufacturing
Unauthorized Retailers: Products purchased outside our official SoftlyMade store
Normal Lifespan: Wear patterns consistent with 5+ years of regular use
Hassle-Free Replacements
When we confirm a manufacturing defect, your replacement is completely free, including shipping. We'll match your original size, color, and style whenever possible.
Important: Replacement sheets continue under your original 5-year warranty timeline rather than starting fresh coverage.
Processing Time: Most warranty replacements ship within 3-5 business days of approval.
Geographic Coverage & Limitations
Service Areas: Our trial and warranty programs serve customers in Canada and the United States exclusively.
Third-Party Sales: Our warranty only covers direct SoftlyMade purchases. Products from other retailers must be handled directly with your seller.
Final Authority: SoftlyMade reviews all warranty claims and makes coverage decisions based on our assessment of reported issues.
Need Help?
Questions about your 100-night trial or 5-year warranty? We're here to help make your experience exceptional:
Contact: support@softlymade.com
Response Time: Within 24-48 hours
Our Promise: Clear answers and genuine care for your sleep experience
Your satisfaction drives everything we do. Sleep better with SoftlyMade.
Questions?
How does the 100-day money-back guarantee work?
You can try our premium bamboo bed sheets for 100 full nights! If you're not completely satisfied and would like to return the sheets for any reasons, contact us at info@softlymade.com and we'll happy to issue you a full return. No questions asked!
What condition do the sheets need to be in for a return?
Sheets should be clean and in good condition with original packaging. We understand you need to use them to test comfort, but they should be free from stains, tears, or damage.
What exactly does the 5-year warranty cover?
Our 5-year warranty covers manufacturing defects including seam failures, fabric flaws, elastic problems in fitted sheets, excessive color fading (despite proper care), and weave defects that affect the fabric's integrity.
Reach out to us with details of the defects and we'll send you a replacement, at no cost to you.
What happens if I have a warranty issue during my 100-day trial?
We'll send you a replacement, but receiving a warranty replacement will end your 100-day trial period. The replacement will be considered the completion of your trial.
Do I get a new warranty with my replacement sheets?
No, replacement products don't come with a new warranty period. Your original warranty period continues from your initial purchase date.
How long does it take to process returns and warranties?
Return refunds are typically processed within 5-7 business days after we receive your item. Warranty replacements are usually shipped within 3-5 business days after approval.
Please note that it might take up to 15 business days for the refund to show up on your bank account.