Shipping and Returns

At SoftlyMade, we strive to ensure a smooth and delightful shopping experience for our valued customers. Please take a moment to familiarize yourself with our shipping and return policy:

Shipping:

  • We are pleased to offer international shipping to customers around the world. We understand the importance of efficient shipping and timely delivery, which is why we have partnered with a trusted 3PL (third-party logistics) provider that operates warehouses in strategic locations including China, US, Canada, Europe, and Australia. This partnership allows us to fulfill orders from the nearest warehouse, ensuring faster processing and delivery times.
  • Once you place an order with us, please note that there is a minimum of 2 days required for order processing before shipment. This allows us to carefully pack and prepare your items for transit.
  • Shipping times may vary depending on the destination. For customers in Canada, US, UK, and Australia, you can typically expect your order to arrive within 2-14 days from the date of shipment. For orders going to other countries, please allow 7-20 days for shipping.
  • We believe in providing transparent and affordable shipping options for our customers. For orders under $100, the shipping cost is $9.99 USD. However, we are delighted to offer free shipping on all orders over $100, making it even more convenient for you to enjoy our products. Please note that shipping costs are subject to change based on any promotional offers or discounts available at the time of purchase.

Returns:

  • We want to ensure your complete satisfaction with every purchase you make from us. That's why we offer free returns for 30 days from the date your order is delivered or received. If for any reason you are not completely satisfied with your purchase, you can initiate a return within this period. Our customer support team will guide you through the return process and assist you in resolving any concerns you may have.
  • Simply contact our friendly customer support team by email at info@softlymade.com within 30 days of receiving your order to initiate a return.
  • Returns must be in their original, unused condition and include all original packaging and tags.

  • Please note that we do not cover the return shipping costs for orders being returned.

It's important to note that shipping times are estimates and may be influenced by factors beyond our control, such as customs clearance procedures and the efficiency of local postal services. To provide peace of mind, we offer tracking information for your shipment, allowing you to stay informed about its progress until it reaches your doorstep.

If you have any questions or need further assistance regarding shipping-related inquiries, our dedicated customer support team is always available to help. Feel free to send us an email at info@softlymade.com. We strive to provide the best possible shipping experience for our valued customers, and we appreciate your trust in our services.

Note: The shipping and return policy may be subject to change. Please refer to the most recent version on our website for the latest information.