Privacy Policy
Privacy Policy
Effective Date: Jun 15, 2023
This Privacy Policy ("Policy") describes how SoftlyMade Inc. ("SoftlyMade," "we," "us," or "our") collects, uses, and discloses personal information that we collect from individuals who visit our website or interact with our services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our website, you acknowledge and consent to the practices described in this Policy.
1. Collection of Personal Information
We may collect various types of personal information from you, including but not limited to:
1.1. Contact Information: We may collect your name, email address, phone number, and mailing address when you create an account, place an order, or contact us for support.
1.2. Payment Information: When you make a purchase, we collect your payment details, such as credit card information or other payment method details, to process transactions.
1.3. Usage Information: We may collect information about your interactions with our website, including IP address, browser type, device information, referring pages, and timestamps. This data helps us analyze trends, improve our website, and enhance your user experience.
1.4. Communication Preferences: We may collect information about your communication preferences, such as whether you have subscribed to our newsletter or opted in to receive marketing communications.
2. Use of Personal Information
We use the personal information we collect for various purposes, including but not limited to:
2.1. Order Processing: We use your personal information to process and fulfill your orders, including shipping, delivery, and customer support.
2.2. Customer Service: We may use your contact information to respond to your inquiries, provide assistance, and address any concerns you may have.
2.3. Personalization and Marketing: With your consent, we may use your information to personalize your shopping experience, recommend products, and send you exciting marketing communications about our products, promotions, or special offers.
2.4. Analytics and Improvements: We may use the information we collect to analyze website usage patterns, improve our services, and enhance the functionality and performance of our website.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
3.1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, shipping products, or providing other necessary services. These service providers are obligated to protect your information and use it solely for the purposes specified by us.
3.2. Legal Compliance: We may disclose your personal information if required by law, government request, or legal process to protect our rights, enforce our policies, or respond to claims and legal actions.
4. SMS Consent and Communication
By providing your mobile phone number and opting in to receive text messages from SoftlyMade, you consent to receive SMS updates regarding your orders, shipping updates, and occasional promotional offers. You can opt out of receiving SMS messages at any time by following the instructions provided in the text messages or by contacting our customer support.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of data transmission or storage can guarantee absolute security, and we cannot ensure or warrant the security of any information you provide to us.
6. Your Rights and Choices
You have certain rights and choices regarding your personal information:
6.1. Access and Update: You have the right to access and update your personal information held by us. You can review and edit your account information within your account settings or by contacting us directly.
6.2. Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions provided in the emails or by contacting us directly.
6.3. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
7. Third-Party Links
Our website may contain links to third-party websites. This Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites before providing any personal information.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete the information.
9. Changes to this Policy
We reserve the right to update or modify this Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website. We encourage you to review this Policy periodically to stay informed about our privacy practices.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:
SoftlyMade Inc.
Address: 6698 Altringham Court, Burnaby BC V5E 4J2
Email: info@softlymade.com
Please note that this Privacy Policy applies solely to the information collected through our website and does not cover information collected offline or through other channels.
Last Updated: Jun 22, 2023