FAQ
Product
What are the benefits of SoftlyMade bedding?
Get ready for a bedtime revolution! Our SoftlyMade bedding is not your average snooze fest. It's made from the finest 100% bamboo fabric, guaranteed to give you the softest, coziest sleep experience ever. It's like being wrapped in a fluffy cloud of dreams, with an extra sprinkle of luxury. Say goodbye to restless nights and hello to sleep so good, it should be illegal.
How do I care for my SoftlyMade bedding?
Ah, the care and feeding of your SoftlyMade bedding! It's simple, really. Treat it with the tenderness it deserves. Wash it in cold water with a mild detergent, because hot water is so last season. And please, no bleach—we want your bedding to stay as pure as a unicorn's tears. Tumble dry on low or bask in the glorious sunshine. Ironing? Nah, our bamboo fabric laughs in the face of wrinkles.
Are these sheets made from real bamboo?
Absolutely! Our bamboo bed sheets are crafted from the finest, hand-picked bamboo fibers, woven with a touch of magic to create a luxuriously soft and eco-friendly sleep experience.
Are these sheets suitable for sensitive skin?
You bet! Our bamboo fibers have a natural, gentle touch that caresses your skin with tenderness. They're like a soothing balm for even the most delicate of complexions.
Do bamboo sheets keep me cool in the summer and warm in the winter?
Do these sheets wrinkle easily?
Will these sheets shrink after washing?
Are these sheets eco-friendly?
Can I use these sheets with a deep mattress or an adjustable bed?
Shipping
Do you offer international shipping?
How much does shipping cost?
How long will it take to receive my order?
Will I receive a tracking number for my order?
Can I change my shipping address after placing an order?
Do you offer expedited shipping options?
Will I have to pay customs fees or duties for international orders?
What if my package is stolen or damaged during shipping?
Returns
Can I return my bedding if it doesn't live up to the hype?
How do I start the return process?
Do I have to pay for return shipping?
When will I receive my refund?
General questions
What is SoftlyMade?
What sets SoftlyMade apart from other bedding stores?
What inspired the creation of SoftlyMade?
How does SoftlyMade ensure customer satisfaction?
What is SoftlyMade's commitment to sustainability?
What is SoftlyMade's vision for the future?
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Do bamboo sheets keep me cool in the summer and warm in the winter?
Absolutely! Our bamboo bed sheets possess superpowers when it comes to temperature regulation. They keep you cool as a cucumber in the summer heat and snug as a bug during frosty winter nights.
Do these sheets wrinkle easily?
Not a chance! Our bamboo bed sheets have mastered the art of wrinkle defiance. Say goodbye to the hassle of ironing or fretting over creases. These sheets are all about that smooth and impeccable appearance.
Will these sheets shrink after washing?
Fear not, dear customer! Our bamboo bed sheets have undergone a special transformation during their creation process. They have already reached their full size and won't shrink, so you can enjoy a consistent and perfect fit every time.
Are these sheets eco-friendly?
Absolutely! By choosing our bamboo bed sheets, you're making a conscious and sustainable choice. Embrace the joy of guilt-free slumber, knowing that your sheets are eco-friendly and kind to our precious planet.
Can I use these sheets with a deep mattress or an adjustable bed?
Absolutely! Our bamboo bed sheets possess remarkable flexibility, capable of accommodating deep mattresses, adjustable beds, and any other sleep sanctuary you can dream up. They'll hug your bed with a custom-made fit.
Shipping
Do you offer international shipping?
Absolutely! We're thrilled to offer international shipping to bring SoftlyMade goodness to customers all around the world. No matter where you are, we'll make sure your order reaches you with care and speed.
How much does shipping cost?
For orders under $100, shipping is a flat rate of $9.99 USD. However, for orders over $100, we've got a delightful surprise for you—shipping is absolutely free! It's our way of showing appreciation for your support.
How long will it take to receive my order?
We understand the excitement of receiving your SoftlyMade treasures! For customers in the US, UK, Canada, and Australia, you can expect your order to arrive within 2-14 days. For our valued customers in other countries, please allow approximately 7-20 days for shipping. Rest assured, we're working tirelessly to make sure your order reaches you as swiftly as possible.
Will I receive a tracking number for my order?
Absolutely! We want you to be in the loop every step of the way. Once your order is on its way, we'll provide you with a shiny tracking number. You can use this magical code to keep tabs on your package's journey and anticipate its grand arrival.
Can I change my shipping address after placing an order?
We understand that life can be full of surprises. If you need to update your shipping address, please reach out to our friendly customer support team as soon as possible. They'll work their magic to assist you and ensure your order reaches the right destination.
Do you offer expedited shipping options?
At this time, we offer standard shipping for all orders. While we don't currently provide expedited shipping options, rest assured that our dedicated shipping team is working diligently to get your order to you as quickly as possible.
Will I have to pay customs fees or duties for international orders?
Customs fees and duties vary by country and are the responsibility of the customer. These charges are imposed by the destination country's customs authorities and are separate from the shipping fees paid to SoftlyMade. We recommend contacting your local customs office to inquire about any potential fees or duties.
What if my package is stolen or damaged during shipping?
We understand that unexpected mishaps can occur during the shipping journey. While we take great care in packaging your order securely, SoftlyMade cannot be held responsible for any stolen items after delivery confirmation. We recommend ensuring a safe and secure delivery location to minimize the risk of theft.
In the rare event that your package arrives damaged, please contact our dedicated support team at info@softlymade.com within 14 days of receiving the package. They'll work closely with you to understand the situation and find a solution that works best for you. We want to ensure you have a delightful SoftlyMade experience, and we'll do our best to make things right.
Returns
Can I return my bedding if it doesn't live up to the hype?
Oh no, say it isn't so! If your SoftlyMade bedding fails to meet your sky-high expectations, don't fret. We offer free returns within 30 days of purchase. Check out our return policy for the nitty-gritty details on how to part ways with your bedding if the sparks just aren't flying.
How do I start the return process?
To initiate a return, please contact our dedicated support team at info@softlymade.com. They will guide you through the return process and provide you with further instructions.
Do I have to pay for return shipping?
While we offer a trial period and accept returns in most situations, please note that SoftlyMade does not cover the cost of return shipping. The shipping expenses for returning the product to our warehouse will be the responsibility of the customer. We recommend using a reliable shipping service with tracking to ensure the safe return of the item.
When will I receive my refund?
Once we receive the returned item and confirm its condition, we will initiate the refund process. Refunds are typically processed within 5 business days of receiving the returned item. Please note that the refund will be issued to the original payment method used for the purchase.