FAQs
About Softlymade
Where is SoftlyMade based?
SoftlyMade is proudly based in Canada 🇨🇦. Our team is dedicated to delivering premium-quality bedding and an exceptional customer experience.
While we ship across North America (and beyond!), our roots—and our inspiration—come from the calm, cozy beauty of Canadian living.
What is Softlymade’s mission?
At Softlymade, we believe that better sleep leads to a better life. Our mission is to provide high-quality, eco-friendly bedding that offers unmatched comfort while promoting sustainable living. We are committed to making luxury sleep accessible, using premium bamboo fabric that is soft, breathable, and gentle on both you and the planet.
What inspired the creation of Softlymade?
Softlymade was born from the idea that sleep should be an indulgent yet sustainable experience. We wanted to create bedding that not only feels luxurious but also supports a healthier planet. Our bamboo fabric is eco-friendly, ultra-soft, and designed for all types of sleepers.
Is Softlymade an eco-friendly brand?
Yes! Sustainability is at the heart of Softlymade. Bamboo is one of the most renewable resources on the planet, requiring minimal water and no pesticides to grow.
Who is Softlymade for?
Softlymade is perfect for anyone looking for a better, more comfortable sleep experience. Whether you suffer from night sweats, sensitive skin, or simply want to upgrade your bedding, our bamboo sheets are designed to provide comfort, breathability, and luxury every night.
Our bed sheets
What are Softlymade sheets made of?
Our sheets are made from 100% premium bamboo fabric, known for its silky-smooth feel, temperature-regulating properties, and moisture-wicking ability. They are naturally hypoallergenic, making them ideal for sensitive skin.
Are your sheets blended with cotton or other materials?
No, our sheets are made from pure bamboo fabric, with no cotton or synthetic blends. This ensures you get the full benefits of bamboo, including breathability, durability, and ultra-soft texture.
Are Softlymade sheets suitable for people with allergies?
Yes! Bamboo fabric is naturally hypoallergenic and resistant to dust mites, bacteria, and allergens. If you have allergies or sensitive skin, Softlymade sheets are a great choice for irritation-free sleep.
Do Softlymade sheets regulate temperature?
Absolutely! One of the best features of bamboo fabric is its temperature-regulating properties. It helps wick away moisture and allows for excellent airflow, keeping you cool in warm weather and cozy in cooler temperatures.
Do Softlymade sheets wrinkle easily?
Because our sheets are made from pure bamboo, they may have slight natural wrinkling, similar to silk. However, they become smoother after washing and drying. If you prefer a crisp look, you can lightly steam them or remove them from the dryer promptly.
Do the colors of the sheets fade over time?
Our bamboo sheets are colorfast and designed to maintain their vibrancy. Following proper care instructions—washing in cold water and avoiding harsh detergents—will keep them looking fresh for years.
What sizes are available for Softlymade sheets?
We offer bedding in the following sizes: Twin, Full, Queen, King.
Our sleep masks
What is the DreamTune Sleep Mask?
DreamTune is our Bluetooth-enabled sleep mask that combines blackout comfort with wireless audio, designed to help you fall asleep faster and stay asleep longer.
Is it comfortable for side sleepers?
Yes! The low-profile, cushioned speakers are soft enough to lay on, so you can comfortably sleep on your side without discomfort.
What devices can I use with the sleep mask?
DreamTune connects to any Bluetooth-enabled device—like smartphones, tablets, or laptops—so you can play your favorite sleep sounds, music, or podcasts.
How long does the battery last?
You’ll get up to 10 hours of playback on a full charge—perfect for overnight use or long naps.
Can I wash the sleep mask?
Yes, just remove the Bluetooth module and speakers, and gently hand wash or machine wash the fabric.
Shipping & Delivery
Do you ship internationally?
Yes, SoftlyMade proudly ships to customers all around the world. We’ve partnered with a reliable third-party logistics provider that operates warehouses in key locations — including the US, Canada, Europe, Australia, and China. This helps us ship your bamboo bedding from the nearest warehouse, ensuring a smoother and faster delivery experience wherever you are.
How long does shipping take?
At SoftlyMade, we begin processing your order within 2 business days. Once shipped, delivery times are as follows:
- United States, Canada, UK, and Australia: 2 to 14 business days
- Other international destinations: 5 to 20 business days
Please note that shipping times are estimated and may vary due to customs inspections, local courier delays, or unforeseen circumstances. We’ll send you tracking info so you can follow your package every step of the way.
How much does shipping cost?
We keep our shipping fees simple and transparent:
- For orders under $100 USD, we charge a flat shipping rate of $7.99 USD.
- For orders over $100 USD, shipping is free — no matter where you live.
At SoftlyMade, we believe in making it easy (and affordable) to enjoy high-quality bedding delivered straight to your door.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please email us at info@softlymade.com as soon as possible. As long as your order hasn’t been processed or shipped, we’ll do our best to update the details.
However, once your order is packed and on its way, we’re unable to make address changes. We always recommend double-checking your information at checkout to avoid any issues.
What if my order is delayed?
While we strive to deliver your order on time, unexpected delays can occasionally happen due to customs processing or courier issues. If your package is delayed beyond the expected timeframe, please contact our support team at info@softlymade.com, and we’ll assist you.
Will I have to pay customs or import fees?
If you’re ordering from outside Canada and the US, your order may be subject to customs duties, taxes, or import fees when it arrives in your country.
These charges are not included in our product or shipping prices. They are determined by your local customs authority, and it is the recipient’s responsibility to pay any fees required to clear customs and receive the shipment.
We do our best to use Delivery Duty Paid (DDP) shipping whenever available to minimize delays and extra costs. However, this isn’t guaranteed in all cases, and customs processes may vary depending on your location.
If you have questions about potential import charges, we recommend checking with your country’s customs office for more details.
Returns & Refunds
What is your return policy?
We want you to love your bedding from SoftlyMade. That’s why we offer free returns within 30 days of your order being delivered.
To qualify for a return:
- Items must be unused, unwashed, and in original packaging
- Products marked “Final Sale” or “Non-Returnable” cannot be returned unless they’re faulty
- A photo of the item(s) must be provided before return shipping
- All tags, ribbons, boxes, and specialty packaging must be included
- For bundles: If part of the bundle is returned, the discount is no longer valid. We’ll adjust the refund based on the regular price of the items you keep
Please note: Original shipping costs are non-refundable once your order has shipped.
How do I initiate a return?
To start a return, email us at info@softlymade.com with your order number and reason for return. Our team will provide further instructions to process your return smoothly.
What if my bedding arrives damaged or defective?
We take quality seriously! If your product arrives damaged or defective, please email us at info@softlymade.com with photos and a description of the issue. We will investigate the matter and issue a replacement or full refund.
Do I have to pay for return shipping?
No, we offer free returns within 30 days. If you need to return your order, we’ll cover the shipping costs so you can shop worry-free.
When will I receive my refund?
Once your return is received and inspected, SoftlyMade will process your refund within 5 to 10 business days. Refunds are issued to your original payment method, and we’ll send you an email confirmation once it’s complete.
Please note: It may take additional time for the refund to appear in your account, depending on your bank or credit card provider.